Customer care
Shipping
Everything here is printed after you order it, so an order spends a few days being made before it spends any time in transit. Both halves are below, with no rounding in our favor.
1–3 business days to print
Production starts the next business day after checkout.
3–6 business days in transit
Within the United States, tracked the whole way.
Lost or late is on us
We file the carrier claim and send a replacement or a refund. You do not deal with the carrier.
How long an order takes
Add the two together: 4–9 business days from checkout to your door. Business days exclude weekends and US public holidays, and an order placed Friday evening starts production Monday.
Every product page shows a dated estimate for that exact item before you add it to the cart — that estimate uses the same numbers as this page.
Busy seasons
Around Christmas, Halloween, Mother’s Day and Father’s Day both printing and carriers slow down. If a gift has to land on a specific date, order with a week of slack, and write to us if you are cutting it close — we will tell you honestly whether it will make it.
What shipping costs
$5.75 for the first item, $2.00 for each item after that. The cart shows the exact amount before you enter any payment details.
- 1 item — $5.75
- 2 items — $7.75
- 3 items — $9.75
We do not run a free-shipping threshold. The price you see on the product page is the item; shipping is added once per order, not once per item.
Where we ship
Addresses in the United States, including PO boxes and APO/FPO. We do not ship internationally yet — if you are outside the US, write to us before ordering rather than after.
We cannot change the address once a parcel is moving. Check it at checkout; a wrong address caught before production can still be fixed (see changing an order).
Tracking
Every order ships with tracking. When the parcel leaves, the tracking number appears on your order page — look it up with the code from your confirmation screen at order lookup.
Tracking can sit still for a day or two after it is created; that is the carrier scanning, not the parcel standing still.
Late, lost, or damaged
- Tracking has not moved in 7 business days — tell us and we file the claim. You get a replacement or a refund from us.
- Marked delivered but not there — check with neighbors and your building, then write to us. After 3 business days we treat it as lost.
- Arrived damaged — send a photo of the item and one of the outer packaging; the packaging is what the carrier claim needs.
All of this stays open for 30 days after delivery — the full return policy has the details.
Last updated September 23, 2026