Customer care
Frequently asked questions
The questions we are asked most, answered in full. Anything missing goes to [email protected] and we answer within one business day.
How long will my order take?
Printing takes 1–3 business days and shipping another 3–6, so 4–9 business days from checkout to your door. Every product page shows a dated estimate before you add the item to your cart.
What does shipping cost?
$5.75 for the first item and $2.00 for each additional item, charged once per order. The cart shows the exact amount before any payment details are entered.
Where do you ship?
Addresses in the United States, including PO boxes and APO/FPO. We do not ship internationally yet.
How do I track my order?
Use the order code from your confirmation screen on the order lookup page. Once the parcel leaves, the tracking number appears there. There are no customer accounts, so the code is all you need.
Can I return a personalized item?
Personalized items cannot be returned for a typo, because the name printed on them cannot be sold to anyone else. Print defects, flaws in the garment, the wrong item, and transit damage are covered for 30 days, with return shipping on us.
Can I change or cancel an order?
Within 4 hours of placing your order, yes: any request to cancel or change it is accepted, and a canceled order is refunded in full. After that, it depends on whether your order has entered production, 1–3 business days after checkout. Email us the order code and our support team will confirm.
Is the preview exactly what gets printed?
Yes. The preview on the product page is generated from the same artwork file the printer receives, at the same proportions. Nothing is redrawn or added afterward.
How do I choose a size?
Every apparel product page has a size chart measured flat, in inches and centimeters. Measure a shirt you already like lying flat and match the width row. If you are between sizes, size up for a boxier fit.
How should I wash printed shirts?
Wash inside out in cold water, tumble dry low, and do not iron directly on the print. Fabric softener and bleach shorten the life of any print.
What payment methods do you accept?
We take payment through PayPal: pay with your PayPal account, or with a debit or credit card on PayPal's checkout page where PayPal offers guest checkout. All charges are in US dollars. Card details never reach our servers — PayPal handles them.
Do you offer bulk or wholesale orders?
Email us with the design, the product, the sizes, and the quantity. Since everything is printed to order there is no minimum, and larger runs are quoted individually.
I own a design used on this site. What do I do?
Email us the product link and proof of ownership. We take the listing down while we review it.
Still stuck?
Write to us with your order code if you have one. See also shipping, returns & refunds, and contact.