Customer care

Returns & refunds

Every order here is printed for one person, so we hold ourselves to the part we control: the print, the blank it goes on, and getting the right box to the right door. If any of that goes wrong, you have 30 days and it costs you nothing. The one thing we cannot undo is a name spelled wrong at checkout — so the preview on the product page is worth a second look before you order.

30 days from delivery

The clock starts the day your package arrives, not the day you ordered.

Free return shipping on our errors

A print defect, a flaw in the blank, or the wrong item in the box: we send a prepaid label.

You approve the print file

The preview on the product page is the exact artwork we print. Nothing is added or redrawn afterward.

What we replace or refund

Tell us within 30 days of delivery and you choose: a replacement printed and shipped again, or a full refund. Return shipping is on us in every case below.

Print problems — cracking, flaking, smudged edges, artwork off-center, or colors that do not match the preview you approved.
Flaws in the blank — holes, stains, pulled seams, or a garment that is clearly not the size on its own label.
Wrong item — a different product, size, or color than what your order confirmation says.
Damage in transit — anything that arrived broken, soaked, or crushed.

You do not need to ship anything back before you hear from us. For most print and fabric problems a photo settles it, and we would rather you keep the item than pay to move it twice.

Simply changed your mind?

Items without personalization can come back unworn and unwashed within 30 days for a refund of the item price. Return shipping is yours to cover in that case, since nothing went wrong on our end. Personalized items cannot be returned this way — see below for why.

Personalized items

Personalized items cannot be returned for typos. Whatever you type is what gets printed — spelling, capitalization, dates, and spacing come through exactly as entered.

This is not fine print to trap you, it is how print-on-demand works: a mug with someone else’s grandchild’s name on it cannot go back on a shelf. That is also why we show you the finished artwork on the product page before the Add to cart button, at the same resolution the printer receives.

Read the preview, not just the field you typed into. If the name is right there, it will be right on the product.

Spotted a mistake right after ordering? Email us with your order code. If the order has not entered production yet we will fix the text or cancel it outright — see changing or canceling an order.

How to start a return

Find your order code. It is on your confirmation screen and in your confirmation email. Lost it? Use order lookup.
Email help@teemoro.example with that code, what went wrong, and one or two photos if it is a print, fabric, or damage problem.
We reply within one business day with either a prepaid return label or a refund confirmation, depending on which you asked for.
Drop the package off. Refunds are issued 3–5 business days after the return scans at the carrier.

Refunds

Refunds go back to the original payment method — we cannot send one to a different card or account. You get the full item price plus any tax charged on it.

Our mistake: the original shipping you paid is refunded too, and the return label is prepaid.
Change of mind: the item price is refunded. Original shipping is not, and return shipping is on you.

We issue the refund within 3–5 business days of approving it. How fast it shows up after that is your bank’s call, usually another few days.

Exchanges

Want a different size or color instead of your money back? Same 30-day window, same process — say so in your email. We start the replacement as soon as the return scans, so you are not waiting on the round trip.

On a personalized item an exchange means printing it again, so the personalized text has to stay the same. Different text is a new design, which means a new order.

Changing or canceling an order

Production starts 1–3 business days after checkout. Until it does, we can change the personalized text, swap the size or color, or cancel the whole order for a full refund — just email us with the order code.

Once an item is printed it exists only for you and cannot be resold, so cancellation is no longer possible. Everything above about defects and wrong items still applies to it for the full 30 days.

Lost, late, or damaged in transit

Orders take 1–3 business days to make and 3–6 business days to ship, and every order ships with tracking.

Tracking has not moved in 7 business days — tell us and we file the carrier claim. You do not deal with the carrier; you get a replacement or a refund from us.
Marked delivered but not there — check with neighbors and your building first, then email us. After 3 business days we treat it as lost.
Arrived damaged — send a photo of the item and one of the outer packaging. The packaging is what the carrier claim needs.

What we cannot take back

Typos, wrong dates, or the wrong name in the personalization you entered.
Personalized items returned because you changed your mind. They carry someone’s name and cannot be sold to anyone else.
Anything reported more than 30 days after delivery.
Items that have been washed, worn, altered, or printed over.
Items the product page marks final sale. If it does not say so there, this line does not apply.
Packages sent to a wrong address entered at checkout. We will help you reroute one that is still moving, at cost — but once it is delivered somewhere, it is delivered.

Still need help?

Write to help@teemoro.example with your order code and we will answer within one business day. If something is wrong with your order, say so plainly — you do not need to argue a case with us.

Last updated August 26, 2026